FCR Real Estate Investment Partnership Inc.

1. Purpose and Scope

FCR Real Estate Investment Partnership Inc. (“Company”) Stakeholder Satisfaction and Complaint Management Policy (“Policy”) aims to systematically address feedback from our stakeholders, continuously improve processes and maximize stakeholder satisfaction. The policy covers all stakeholders of our Company (customers, employees, suppliers, investors, social stakeholders).

2. Authority and Responsibility

This policy has been approved and implemented by the Board of Directors. The Board of Directors is authorized and responsible for implementing, monitoring, developing and updating the policy. In the event that the policy is revised, the updated text is published on the Company’s website (www.fcrgyo.com.tr).

3. Stakeholder Groups

3.1. Management Stakeholders

• Main Partners

• Public Shareholders

• Regulatory and Supervisory Institutions

• Investment Institutions

3.2. Employees

• Board of Directors and Senior Management

• Company Employees

3.3. Customers

• Tenants

• Residential and Commercial Real Estate Customers

3.4. Contractors and Suppliers

• Project Contractors

• Other Suppliers

3.5. Social Stakeholders

• Non-Governmental Organizations

• Press and Media Organs

• Educational Institutions

4. Complaint Management Process

4.1. Customer Complaint Management

• Questions, suggestions and complaints from customers are recorded and forwarded to the relevant units.

• Complaints are tracked through the Customer Request/Complaint Tracking System.

• Each complaint is recorded and processed with a tracking number. The channel through which the complaint was received, detailed information and summary are recorded.

• Complaints are evaluated by the relevant unit managers. Solutions that will ensure customer satisfaction are implemented for complaints that are found to be justified.

• The solution to the complaint and the actions taken are forwarded to the customer within 7 business days.

• For unsatisfactory solutions, the issue is referred to the upper management.

4.2. Investor Complaint Management

• Requests from public shareholders are sent to the e-mail address determined by the board of directors.

• In accordance with the Corporate Governance Communiqué numbered II-17.1 of the Capital Markets Board, investors' requests are answered within 3 business days.

• Information requests regarding the company's financial information and projects are answered within the framework of publicly disclosed information.

• All complaints are recorded and statistics regarding complaints are published in activity reports.

5. Complaint Management Principles

• Transparency: An open and traceable approach is adopted in the receipt, processing and resolution of complaints.

• Accessibility: Channels are created for our stakeholders to easily convey their feedback.

• Objectivity: All complaints are evaluated impartially.

• Confidentiality: Stakeholder information is kept confidential and shared only with authorized persons.

• Continuous Improvement: Processes are continuously improved with data obtained from complaints.

6. Stakeholder Satisfaction Goals

• To approach all stakeholders’ demands with empathy and exhibit a solution-oriented attitude.

• To ensure rapid coordination in the evaluation of complaints and resolution processes.

• To see stakeholder feedback as an opportunity for continuous development.

• To ensure that all complaints are resolved satisfactorily.

7. Measurement and Development of Complaint Management

• Complaint management processes are regularly reviewed and their effectiveness is measured.

• Root causes of complaints are analyzed for systematic improvements.

• The effectiveness of the processes is evaluated with periodic reports and necessary improvements are implemented.

This policy is an indicator of the importance FCR GYO attaches to stakeholder satisfaction. All complaints are carefully evaluated and the results are shared with our stakeholders in a transparent manner. The aim of the policy is to provide the highest benefit to all our stakeholders.